Overview
Freshdesk is a help desk solution designed to make delivering quality customer support easier for your business. It offers multi-channel features and supports. So that your support team can communicate with your customers through email, phone, live chat, forums and social media all alongside your ticketing helpdesk which is integrated with all of these channels. To allow the support team to manage all their emails in one place. Each Freshdesk account can have multiple mailboxes associated with it, avoiding duplication.
Free trial
– Available for a period of 21 days
– No credit card required
– Access to all features in Estate plan
– Unlimited number of agents during this period
– No strings attached
– You will receive an email towards the end of the trial simply asking if you want to choose and pay for a plan or let your account expire
Pricing
Sprout
for starting out with Freshdesk: FREE forever, unlimited agents
Includes Email Ticketing, Ticket Dispatch, Team Collaboration, Knowledge Base, Ticket Trend Report & Social Ticketing
Blossom
for a small team: starting from £11 a month (billed yearly) or £15 a month (billed monthly) per agent
Includes everything in Sprout and, Automations, Collision Detection, Marketplace Apps, Helpdesk In-depth, SLA Management, Business Hours
Garden
for growing teams: starting from £21 a month (billed yearly) or £29 a month (billed monthly) per agent
Includes everything in Blossom and, Time Tracking, CSAT Surveys, Session Replay, Performance Reports, Multilingual Knowledge Base
Estate
for large teams: starting at £35 a month (billed yearly) or £49 a month (billed monthly)
Includes everything in Garden and, Ticket Assignment Automation, Custom Roles, Portal Customisation, Enterprise Reporting, Multiple SLAs & Timezones, Support Box
Forest
for enterprises: starting at £85 a month (billed yearly) or £99 a month (billed monthly) per agent
Includes everything in Estate and, Skill-based Ticket Assignment, Sandbox, IP Whitelisting, Data Centre Location, HIPAA Compliance, Extendable API Rate Limit
Click the link for more info: Freshdesk Pricing
Customisation
– Style your portal with full CSS customisation
– Add your company logo and choose the colour and style of elements in your helpdesk in all plans
– Choose from a library of plug-and-play themes
– Build customer portals in 40+ languages
– Custom domain mapping
Click the link for more info: Freshdesk Helpdesk Customisation
Native Integrations
– Google Analytics, Calendar, Contacts & Hangouts
– Mailchimp
– SurveyMonkey
– eBay & Amazon
– Shopify, SEOshop & Bigcommerce
– Hootsuite
– Slack
Click the link for more info: Freshdesk Inegrations
