Helpscout is a cloud-based helpdesk solution aimed at businesses of all sizes, with a standard shared inbox for you and your team. Your teams will be able to communicate with clients in an easy and fast manner via multiple channels, making it a smooth process where customers will not need to wait hours to speak to an agent. It integrates with more apps than most of its competitors from the Standard level of the plans, including Analytics, CRM, eCommerce, Marketing and Support Systems.

Free trial

– Available for a period of 15 days
– No credit card required
– Access to all features in the Plus plan
– You can choose between Help Desk or Docs or both!
– All of your settings from your trial will stay put, including customer profiles
– You will receive an email towards the end of the trial simply asking if you want to choose and pay for a plan or let your account expire
– Their system automatically deletes accounts after 30 days of inactivity
HelpScout Free Trial


Basic, $15 per user per month for a team of up to 10 users
Includes 1 Mailbox, 1 Docs Site and Beacon with live chat
Standard, from $25 per user per month – save 20% if billing annually
Includes 5 Mailboxes, 1 Docs Site, Beacon with live chat, Messages, Reports (full history), Automated Workflows, API and 50+ Integrations
Plus, from $40 per user per month – save 20% if billing annually
Includes all Standard features and, 25 Mailboxes, 5 Docs Sites, Custom Fields and Teams, Salesforce, Jira, Hubspot Apps, HIPAA Compliance, SSO/SAML Authentication
Company, Contact HelpScout for pricing. Designed for teams of 25+
Includes all Plus features and, Unlimited Mailboxes & Docs Sites, Flexible Users for one low price, Concierge onboarding services, Dedicated Account Manager, Enterprise Security and SSO
Click this link for more info: HelpScout Pricing


– Beacon name, style, colour and icon
– Turn HelpScout logo on or off
Click the link for more info: HelpScout Customisation

Native Integrations

– Slack
– Mailchimp
– Shopify
– WooCommerce
– Magento
– Salesforce
– Hubspot
Click the link for more info: HelpScout Integrations


Ease of Use

Setup Time