Overview
Zoho Desk is a web-based help desk software that gives you the ability to manage your customer support quickly and smoothly, all on one system. Within Zoho Desk you can make change to your helpdesk tickets easily, by assigning to a certain team member, tracking the status, and setting up alerts. It offers integration with many social apps including Facebook and Twitter, with easy response through their Zoho Desk dashboard, making it easy for customers to ask questions and submit support requests through these channels.
Free trial
– Available for a period of 15 days
– No credit card required
– Choose which plan you would like to trial
– Unlimited number of agents during this period
– No strings attached
– You will receive an email towards the end of the trial simply asking if you want to choose and pay for a plan or let your account expire
Zoho Desk Free Trial
Pricing
Free,
Includes, 3 Free agents, Email Ticketing, Customer Management, Help Center, Private Knowledge Base, Predefined SLAs, Macros, Multi Language Helpdesk, 24/5 Email Support, Mobile Apps
Standard, from £15 per agent per month – £10 if billed annually
Includes all from Free and, Social & Community Channels, Product Based Ticket Management, Help Center Themes Gallery, Public Knowledge Base,SLAs & Escalations, Workflow, Assignment & Supervise Rules, Customer Happiness, Ratings, Reports & Dashboard, Work Modes for Tickets, Marketplace Extensions & Integrations, ASAP – Embeddable Self Service, 24×5 Phone Support
Professional, from £24 per agent per month – £16 if billed annually
Includes everything in Standard and, Multi-department Ticketing, Team Management, Telephony, Automatic Time Tracking, Blueprint – Basic Process Management, Round Robin Ticket Assignment, Agent Collision, Tasks, Events & Call Activities, Ticket Templates, Private Marketplace Extensions, SLA Dashboards, Ticket Sharing, Mobile SDK, 24×5 Chat Support
Enterprise, from £36 per agent per month – £28 if billed annually
Includes everything in Professional and, Live Chat, Zia – Artificial Intelligence (Beta), Help Center Customization, Multi-brand Help Center, Advanced Process Management, Custom Functions, Multi-level IVR, Global Reports & Dashboards, Scheduled Reports, Contract Management, Validation Rules, Field Watching, Multiple Business Hours & Holidays, Role-based Data Sharing, 50 Light Agents
Click the link for more info: Zoho Desk Pricing
Customisation
– Custom fields
– Ticket statuses
– Email templates
– Help Center drag and drop
– Web forms
– Domain mapping
– Rebranding
Click the link for more info: Zoho Desk Customisation
Native Integrations
– Microsoft
– Mailchimp
– Hubspot
– Facebook & Twitter
– Salesforce
– Zapier
– Trello
Click the link for more info: Zoho Desk Integrations
