Overview
Cayzu is a cloud-based helpdesk solution. With cayzu you can send automate and prioritise customer emails, you can apply custom rules to send follow-up emails or to respond to the tickets. It has built-in SLA rules that notify you about priority emails. Cayzu can handle multiple multiple channel or products with an end-user portal. It takes really less time to set up and everything is customised according to your business. Cayzu fits in all kind of devices it may be Android, iOS or windows.
Free trial
– Offers 14-days of a free trial
– No credit card required and no contracts
– Access to all features
Pricing
Basic: $7/agent/month (billed monthly) or $4/agent/month (billed annually)
Features include Email channel, Social channels, Basic knowledge base, Web widget
Team: $14/agent/month (billed monthly) or $9/agent/month (billed annually)
Features include all from basic plan additionally Assignment rules, App integration, Time tracking, Custom domain mapping
Pro: $25/agent/month (billed monthly) or $4/agent/month (billed annually)
The feature includes everything from team plan plus Multilingual content, Reports & dashboards, SLAs and business hours, Single sign-on, Custom fields, Asset management, Multiple ticket forms, CSAT surveys
Enterprise: $39/agent/month (billed monthly) or $19/agent/month (billed annually)
Includes everything from Pro plan plus Custom agent roles, Multi-brand support, Portal customization, Custom ticket Views, Agent round-robin, Ticket Dependencies, Rest based API
Enterprise Plus: $55/agent/month (billed monthly) or $39/agent/month (billed annually)
Includes everything from enterprise plan plus IP whitelisting, 99.9% uptime SLA, Custom license agreement.
Click the link for more info: Cayzu Pricing
Customisation
– Can create custom fields
– Can create customised tickets
Click the link for more info: Cayzu Customisation
Native Integrations
Customer feedback SurveyMonkey
Google Analytics
LogMeIn Rescue Integration
Quickbooks online
Slack Integration
Click the link for more info: Cayzu Integration
