Overview
Logmein Rescue is a seamless remote support system, helping you solve all customer queries without barriers. It gives your team the power to access a device in 20 seconds or less, without any pre-installed software, regardless of the device’s operating system. It offers mobile support for more devices than any other remote support provider, so you can increase satisfaction and decrease costs.
They have also introduced Rescue Lens, a video support system so you can resolve the issues for just about any product or service without having to leave your office.
More information on this here: Rescue Lens
Free trial
– Available for a period of 14 days
– No credit card required
– Access to all features in both plans
– Includes access to Rescue lens video support
– You will receive an email towards the end of the trial simply asking if you want to choose and pay for a plan or let your account expire
Logmein Rescue Free Trial
Pricing
Rescue Remote Support, £70.75 per month (less if billed annually)
Includes; Named/dedicated license, 24×7 Support, Remote control & file transfer, Branded calling card, Unattended access, Helpdesk software integrations, reboot and reconnect
Mobile Support Upgrade, £95.67 per month (less if billed annually)
Includes all in Rescue Remote Support package and; Top smartphone and tablet support, SMS connection method, Mobile device configuration, Co-browsing, Push various profiles and settings, SDK for in-app support
You can also request team pricing on their website, for more info click this link: Logmein Rescue
Customisation
– Custom instant chat
– Custom PIN entry form (caption, text style, language tracking)
– Windows mobile branding
– Calling card desktop icon
Click the link for more info: Logmein Rescue Customisation
Native Integrations
– Freshdesk
– Zendesk
– Salesforce
– Freshservice
– Connectwise
– ServiceNow
Click the link for more info: Logmein Rescue
