Overview
Zendesk is a an easy to use, varied feature customer service software. You can create tickets within your website, within Zendesk or from any social platform such as Facebook or Twitter and any device. You can access all social media tickets through Zendesks dashboard itself, without having to log into the relevant platform. It makes responding to your customers a much easier, smoother process with everything in one place.
Free trial
– Available for a period of 30 days
– No credit card required
– Access to all features in Professional plan
– If you wish to trial a different plan, you can request to do so
– Your trial will become your permanent Zendesk account
– Unlimited number of agents during this period
– You will receive an email towards the end of the trial simply asking if you want to choose and pay for a plan or let your account expire
Pricing
Essential, for starting out with Zendesk: from £5 per agent per month
Includes Email & Social Channels, Web Widget and Mobile SDK, Pre-defined business rules, Essentials Card, Interaction
Team, for a smaller team: starting from £15 per agent per month
Includes everything in Essential and, Customised Business rules, Performance Dashboards, Public apps and Integrations
Professional, for growing teams: starting from £39 per agent per month
Includes everything in Team and, Multilingual Content, CSAT Surveys, Advanced analytics powered by Zendesk Explore
Enterprise, for large teams: starting at £79 per agent per month
Includes everything in Professional and, Multiple Ticket Forms, Skills-Based Routing, Contextual Workspaces, Satisfaction Prediction, Multibrand Support
Elite, for bigger companies: starting at £149 per agent per month
Includes everything in Enterprise and, Unlimited light agents, 99.9% uptime SLA, 1 hour Service Level Objective, Advanced Encryption & Security, Data Centre Location
Click the link for more info: Zendesk Pricing
Customisation
– Style your portal with full CSS customisation in Professional and Enterprise plans
– Add your company logo and choose the colour and style of elements in your helpdesk
– Choose from a library of plug-and-play themes
– Add multiple languages in the Professional and Enterprise plans
Click the link for more info: Zendesk Customisation
Native Integrations
– Microsoft
– Hubspot
– WordPress
– Shopify
– Hootsuite
– Slack
Click the link for more info: Zendesk Integrations
