Overview
Solarwinds Service Desk is a helpdesk platform designed for smooth IT asset management. With their cloud-based software you can automatically track and manage tickets for a quick and easy resolution. Offering intergration with 200+ cloud apps, so you do not have to waste valuable clients time finding request in different applications, you have it all one dashboard. You can create tickets, assign them to the relevant team, give quick responses and escalate further if needs be.
Free trial
– Available for a period of 30 days
– No credit card required
– Full, unlimited access to all plans
– If you choose to upgrade all your data will be kept from the trial period
Solarwinds Service Desk Free Trial
Pricing
Team, £19 per agent per month, $0.10/month per device, billed annually
Includes Unlimited Requestors, Incident Management, Service Portal, Knowledge, Email Support
Business, £39 per agent per month, $0.30/month per device, billed annually
Includes all Team features and, Service Catalog, Change Managment, Service Level Agreement (SLA), Groups, Custom Roles, Internationalization, 24/7 Live Chat Support
Professional, £69 per agent per month, $0.50/month per device, billed annually
Includes all Business features and, Custom Fields and Forms, Advanced Automations, Network Discovery, Contract Management, License Compliance, Scheduled Reports, API Access, Full Support from the Service Desk through Email, Chat & Phone
Click this link for more info: Solarwinds Service Desk
Customisation
– Email templates
– Helpdesk layout
– Multiple languages
Click the link for more info: Solarwinds Service Desk Customisation
Native Integrations
– Dropbox
– Google Analytics
– LogMeIn Central & Rescue
– Okta
– OneLogin
– Slack
– Jira
– TeamViewer
– Zapier
– Zendesk
Many, many more, click the link for more info: Solarwinds Service Desk Integrations
