Overview
Manage Engine is a customer service software helps to resolve the issue efficiently with the available resources. The platform gives a clear picture of the situation and real-time monitoring of IT issues. From rising a ticket by the customer to sending a final message, the tool makes sure everything. Trusted by top firms like Honda, Xerox and Vodafone. All these features come with no coding effort and designed to handle all range of companies.
Incident Management, Problem Management, Change Management and Project Management are some of the common issues managed using Manage Engine. The tools make sure you won’t miss any type of communication at any level of the project. Map the relationship between the management and client or customer and visualise the whole. Keep track of the repeated errors or issues or incidents reported by client or customer and find one good solution to whole. Make a custom report and monitor the business health at real-time on the dashboard. Manage the available asset, optimise and avoid jeopardy.
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Pricing
Standard – $12 per month / technician (billed monthly) – $10 per month / technician (billed annually)
IT Help Desk
Professional – $23 per month / technician (billed monthly) – $21 per month / technician (billed annually)
IT Help Desk + Asset
Enterprise – $58 per month / technician (billed monthly) – $50 per month / technician (billed annually)
Additional cost for :
– Extra nodes and technicians
– CMDB
– Service catalogue
– Project management
– Change management
– Live Chat
Click the link for more info: Manage Engine Pricing
Customisation
Customizing the Dashboard
Self Service Portal Customization
Customize your help desk login page
Customize the solution list view page
Customizing Accounts List View
Customize the chart and appearance
Native Integrations
A wide array of integration possible with Manage Engine
Click the link for more info: ManageEngine Integrations
