Overview
Hiver is a tool for any size business where you can collaborate all your teams inbox into one, without having to change between apps and emails. It is designed to help you handle your customer support easily all from within your Gmail. You can instantly view all your emails and queries, assign them to each team member, monitor the progress, mark them as completed and set up alerts if you have an urgent request or for an email to show up on a set date. It has been set up to collaborate specifically with Gmail’s features meaning it is also a very quick learning process for your team members.
Free trial
– Available for a period of 14 days
– No credit card required
– Access to all features in the Enterprise plan
– If you do not upgrade your Hiver Account during your trial period, your account would be suspended at the end of your trial
– You will be able to visit Hiver and re-activate your account by upgrading within 7 days from the end of your trial
Hiver Free Trial
Pricing
Plus, from $14 per user per month, $18 if billed monthly
Includes 2 Shared Inboxes, 8 Views (Filters), Email Notes, Collision Detection, Email Templates, Shared Drafts
Premium, from $22 per user per month, $27 if billed monthly
Includes all features in Plus and, 10 Shared Inboxes, 25 Views (Filters), SLA & Business Hours, Analytics, Automations, Basic Roles & Permissions
Enterprise, from $34 per user per month, $40 if billed monthly
Includes all features in Premium and, 25 Shared Inboxes, 60 Views (Filters), Customer Surveys (CSAT), Priority Support, Dedicated CSM, Custom Roles & Permissions
Click this link for more info: Hiver Pricing
Customisation
– Beacon name, style, colour and icon
– Turn HelpScout logo on or off
Click the link for more info: HelpScout Customisation
Native Integrations
– Gmail
– Gsuite
– Slack
– Salesforce
– Zapier
Click the link for more info: Hiver Integrations
