Overview
Nicereply is an all-in-one customer feedback solution tool. With this business owners can get real-time customer feedback, with the help of CSAT(Customer Satisfaction Score), CES(Customer Effort Score) and NPS(Net Promoter Score) feedback owners can understand their customers. It has detailed API, statistics on ratings. One can customize surveys with company branding and / or local language, or even design from scratch using API.
Free trial
– Offers 14 days of a free trial
– No credit card required
– You will receive an email towards the end of the trial simply asking if you want to choose and pay for a plan or let your account expire.
Pricing
Mini: $49/Month (billed monthly) / $39/Month (billed annually), Includes 100 responses per month and 3 user accounts.
Start: $99/Month (billed monthly) / $79/Month (billed annually), Includes 250 responses per month and 10 user accounts.
Grow: $199/Month (billed monthly) / $159/Month (billed annually), Includes 1000 responses per month and 25 user accounts.
Business: $299/Month (billed monthly) / $239/Month (billed annually), Includes 2500 responses per month and 50 user accounts.
If you are looking for more than 2500 responses please contact Nicereply for enterprise solution or special pricing.
All plans include the following features:
Customer Satisfaction Score
Customer Effort Score
Net Promoter Score
In-email surveys
Automated surveys (trigger)
Manual Campaigns
Recurring surveys
Customizable templates
Additional survey questions
Advanced reporting
Team management
E-mail notifications
19 integrations
Zapier ready
API
Click the link for more info: Nicereply Pricing
Customisation
– Can add email signatures
– Can customise the visual appearance of rating buttons
– Style your survey/email with full HTML and CSS customisation
– Can customise NPS, CSAT and CES survey
– Customise language on rating survey
– Can develop own survey using API
Click the link for more info: Nicereply Customisation
Native Integrations
Aircall
Zendesk
Salesforce
Help Scout
Front
Live Agent
Shopify
Freshdesk
Groove
Intercom
Click the link for more info: Nicereply Integration
