It’s almost the end of the year.
The new year is on our doorsteps. With a great deal of anticipation and excitement, we look forward to dramatic changes in all the fields of life. As online markets are booming in the global market, the eminent change-makers Amazon is on the limelight. Per forecast, amazon welcomes plenty of customer-centric changes to enhance their impact in the online retail market with advancement. In this article, we walk you through some surprising changes to happen in amazon for the new year. This includes validated facts, principles, and capabilities for your ease.
Disabling Buyer seller messaging service
Amazon’s buyer-seller messaging service is a direct service tool provided by amazon for its sellers to communicate with their customers.
It has been over two years amazon is working on this facility to drop it out altogether. Amazon, who puts customers as its prime, finds the messaging service a threat to its confidential customer database.
So by opting out this service amazon foresee a customer-friendly business. It is dissolving customer base intervention by the third-party sellers, spam, and lousy actor sellers.
Bringing Singles day in the US
Amazon, as well as other marketplaces, are very popular for making new holiday sales in the market. Countries welcoming the festivities of other countries are a great blessing for this online niches. For instance, Many countries like Dubai and Spain welcome the festivals of other countries to boost their global tourism market. Along with tourism development, the online markets find it more sales pulling to bring the celebrations globally. In China, they celebrate Singles day a day celebrated as anti-valentines day by single people buying goods for themselves. All the online markets were stunned by the substantial amount of sales made by Alibaba on singles Day. It was even more than the combined sales of Cyber Monday and Black Friday in the US by amazon. So amazon is eager to expand the singles day holiday sales to the US. Through this amazon expects a huge sale compared to its rival Alibaba.
Expansion to African markets
The most significant sales marked on the Black Friday in Africa is attracting Amazon and Alibaba to enter the African markets. The online retailer Jumia is a considerable market that started in 2012 in Nigeria. It made a compelling amount on the holiday sale from the 13 African countries on the Black Friday holiday sale. In addition to the massive sales, the revised law of AfCFTA agreement by the government tends to boost sales. This law allows free trade among 54 nations of Africa, furthermore a pulling factor for other online markets to take over African markets.
Ahold on fake reviews
Fake reviews will be the first eliminated negative aspect of the retail platform in this new year. Amazon is updating its terms and services as a part of the hold. In the meantime, it will tighten the grip on the reviews and the language used in communication by sellers. Posting reviews of own products, offering rewards for reviews, and refunding will come under direct violation of Amazon agreement. By these strategies, amazon expects to bring up a customer-friendly platform in the marketplace.
Limiting FBM services to some categories
FBM (Fulfilment of merchant) service enables third-party sellers to list their products in amazon and fulfill their orders. Compared to the FBA (Fulfillment by Amazon), FBM is a double liability for amazon.
FBA helps the sellers to deal with the back-end processes carefree by amazon. But FBM ruins the product rating by delay in the delivery times. At the same time, it also hinders Amazon’s direct control over branding and messaging.
So we expect amazon will pull more pressure on the merchants on the products they can sell.
Final Thoughts
In short, We expect Amazon will surprise its customers with more facilities in the forthcoming year. And hope even more predictions to take over the global online pioneer amazon in 2020.
