Amazon who favours its customer’s needs has linked all the customer satisfaction points to the feedbacks and reviews. So with these tactics, amazon wants a perfect seller and customer environment to sell or serve with quality products and services.
We have put together 10 amazing tips that can increase your chance of getting to buy box by making customers post positive seller feedback.
Amazon is cautious to make its customers hassle-free in the marketplace so they have strict levels of to ensure the service quality as well as the product.
So they have introduced the three levels of feedback collection they are,
- Seller Feedback
- Package feedback
- Product review
Seller ratings
Seller ratings can make a seller get notified to their defects and they can rectify it at the earliest.
The three main factors that influence the seller rating are performance, customer satisfaction and customer feedback. These three can be checked in the seller rating by clicking each tab.
Importance of seller feedback
As per the recent reports it was claimed that about 91% of people are more into review reading. On the other hand, the customers who look forward to their friend’s recommendation make up to 84%. And 68% makes their product decision by reading only about 1.6 reviews. Furthermore, the seller feedback also generates future sales and the buy box winning. Here are 10 simple tips to increase the seller feedbacks for your futuristic sales.
Understand the term customer satisfaction
Customer satisfaction is a factor that should hand in hand with product sales. Furthermore, it is a crucial factor that should be planned and gained. Some pointers that help to attain this customer satisfaction are honest product description and responding to customers in real-time.
Sort out the issues
As amazon values its customers and places them at the prime place maintaining customer satisfaction at its best is a tough zone. If we are in the middle of a vacation or day off we can’t ignore the customer problems. In addition, you should have a 24-hour customer desk to sort out the issues to maintain positive seller feedback.
Always be more concerned about the customers
If you want to request positive feedback from the customers then you should add some sort of additional phrasing styles which are way more comforting. So on feedback request form add an email to show that you are concerned about them.
Amazons guidelines
It is not mandatory that you won’t receive any negative feedback. But you have to be cautious and check the feedback lines are not against the amazon guidelines. And ask the customers for positive feedback in return if you have a solution for the negative feedback. Seller feedback only counts on the feedback regarding the service paid off by the sellers like shipping, packaging and the timely service. For the safer side play to make use of the amazons fulfilment by amazon plan to avoid the confusions regarding the seller feedback because amazon will take the responsibility of the seller feedback is negative.
Give a professional touch in your communication
By making use of polite and professional wording in the communication mails and messages can enhance your customer experience. In addition, always make your customers feel that you value their points and promise them that you will do sufficient measures to solve the issue.
More attractive packages
For your beloved customers offer the best in the packing fo products. Because it is the first impression of the product. If you are using a used box and placed the product carelessly than this can bring out negative feedback from the customer who expects their products to be delivered as the importance they give to the product even if its cheap or small.
Make the customers more engaging
To put customers engaged you can include some unexpected freebie Our ultimate intention is to create an emotional bond of customers towards the brand. In addition, Offering discounts for encouraging the purchases and putting some pop-up stores where you can find more customers.
Polite requests
Always request the seller feedbacks to the customers politely. Add a followup email and discounts or promotions to make your customers happy. So they will leave a positive feedback to the services.
Proactive response to buyer requests
Respond to your buyer’s requests promptly and the best genuine way. Be ahead of time to solve the customer problems, calendar reminders and perfect tracking of the customer messages without lagging. Furthermore, Prioritize the issues that come frequently. As the negative feedbacks are a perfect eye-opener for you to increase the quality of services make sure you do it precisely to reduce the negative feedback for the same issue.
Always check your seller performance metrics
The se4ller performance metrics can be checked easily by clicking the performance tab of seller central. Some of the crucial moments to take major steps are when the order defect rate goes down to 1%, Pre fulfilment cancel rate goes down to 2.5% and the late shipment rate gets to the bottom line of below 4%. Hence, In these cases, the performance metrics give you the alarming situation to make the necessary change and move on.
Conclusion
By reading the article we hope that as a seller you would have got a clear picture of the seller feedback. To gain more positive feedback and product reviews make an active master plan. On the other hand, value your customers and make them happy as they are the major factors we have to keep in mind. Be sure that you address the negative feedback as soon as possible. Too much negative reviews will adversely affect the product and future sales. In markets, we have many software available which can help our product to get more positive feedbacks to cope up with the top ranking in the market
